Navy Federal Credit Union
Yvette Sinclair
Recently, I financed my new SUV through Navy Federal, and ...
Recently, I financed my new SUV through Navy Federal, and I was utterly surprised at how easy it was and how fast it came together. Their offered rates were unbeatable, and the loan officer, Sarah, was quite helpful in making sure every step is crystal clear. She is always there if one has a question. The experience hassle-free and extremely recommended for their transparency and good customer care.
Shane Derby
Our first process to buying our first home was very ...
Our first process to buying our first home was very much stress-free with the excellent service received through Navy Federal. Our loan officer, Mark, was extremely patient and knowledgeable. He walked us through every step, so we knew exactly what we were doing at each stage. The process was smooth, streamlined, and efficient. We closed ahead of schedule. Truly grateful for the personalized care received!
Melody Shore
I applied to get a Home Equity Line of Credit ...
I applied to get a Home Equity Line of Credit with Navy Federal; overall, I was very pleased. Very simplistic and the customer service reps were always available when I called for information. I was looking for competitive rates and flexible terms-it really fits right in with my financial planning. Really reassuring working with an institution who truly puts member needs first.
Cedric Orchard
I have been a customer of Navy Federal for over ...
I have been a customer of Navy Federal for over 25 years now, and everything has been fine. They always provide reliable services, and they make sure that the people at the front desk are always trustworthy. Whenever I ask them to handle my savings account or help me open a checking account, along with all the great advantages that come with it, they have always provided excellent service. The web banking portal in itself is easy to navigate and makes managing my finances a smooth chore.
Ivy Blanchard
Navy Federal has always depicted to the world why they ...
Navy Federal has always depicted to the world why they lead in the credit union world. From competitive loan rates to excellent customer service, everything has been very positive. Their staff, especially Jennifer in the loan services department, was phenomenal and made sure I had all the information I needed for my car loan. Clearly, they value member satisfaction.
Miles Cullen
It was really easy to get a loan at Navy ...
It was really easy to get a loan at Navy Federal. The process is very clear and straightforward. My loan officer was very supportive and guided me on the way to understanding all my options. I would say the rates were very competitive, but the service was outstanding and made me feel valued as a member.
Serena Goldsmith
My refinancing process with Navy Federal has been smooth and ...
My refinancing process with Navy Federal has been smooth and clear-cut so far concerning any communication regarding the whole process. Professional advice was received at every turn. A good rate was offered that cut down my monthly payments by a great amount. Efficiency and professionalism: impressed completely.
Pierce Hawthorne
I do all my banking at Navy Federal because I ...
I do all my banking at Navy Federal because I had all my financial services done there. Their on-line interface is really easy to navigate, and all of my finance problems are just answered with these portals; the customer service personnel is very responsive and actually responds to you when asked with some questions regarding banking in their establishment, and it is pretty easy to bank here.
Lillian Mercer
I recently got an auto loan through Navy Federal, and ...
I recently got an auto loan through Navy Federal, and it really couldn't be easier. The rates were the best I could find, and their customer service was outstanding. Each step was well explained by my loan officer, Karen, so I completely understood everything. I really appreciate the commitment to excellent service.
Rex Thornton
I have contacted Navy Federal on all accounts-from checking to ...
I have contacted Navy Federal on all accounts-from checking to mortgages, and so on. Every time, they provide excellent service. The representatives are knowledgeable and really care about helping the members reach their financial goals. Every time I make recommendations on people for friends and family, I look up to supporting Navy Federal due to reliable service and a member-first approach.
Cecilia Redwood
Navy Federal took care of my home mortgage in such ...
Navy Federal took care of my home mortgage in such a professional and efficient manner, as such that what might have appeared to be a stress invoked process instead became incredibly easy and smooth to deal with. The professional, detailed, and proactive approach of their communication system was nothing short of a game-changer. Wish all the credit goes to the entire team for their diligent efforts.
Finnegan Bliss
Applying for a HELOC at Navy Federal was effortless. The ...
Applying for a HELOC at Navy Federal was effortless. The terms were presented in a clear manner, and the rate is extremely competitive. I felt supported throughout all of the process, and customer service is top-notch. Clearly, Navy Federal puts its members first, and I am glad I picked them for my financial needs.
Bianca Pickett
From savings to loans and everyday banking, Navy Federal has ...
From savings to loans and everyday banking, Navy Federal has always given me excellent service. Their staff is knowledgeable, the rates are competitive, and the benefits are great. I feel secure knowing that I'm banking with an institution that cares for its members.
Marcel Truitt
I have been with Navy Federal for 15 years. The ...
I have been with Navy Federal for 15 years. The best customer service and the quality of their financial product, nothing short of outstanding. From securing a loan to managing my investments, they were always transparent, always helpful. They are a bank as well as a trusted partner on my financial journey.
Noelle Quarry
The personal loan processing was very easy and smooth through ...
The personal loan processing was very easy and smooth through Navy Federal. I got those fantastic rates and outstanding service. My loan officer was really attentive and made sure I knew what to expect at every turn. I must appreciate how they focused on financial products and services being accessible to me and easy to understand.
Tobias Riddle
Navy Federal has a few serious issues with the processing ...
Navy Federal has a few serious issues with the processing experience of the loan. The communication in this regard was not very good. I have had to provide multiple copies of documents multiple times. That was frustrating, and the whole thing took much longer than envisioned. While the rates are quite competitive, the process requires improvement.
Cora Banks
I must admit that this was a very disappointing experience ...
I must admit that this was a very disappointing experience with the mortgage process at Navy Federal. The loan officer, I would say, is somewhat unorganized and less of a responder. Several delays that should have been set aside could have been avoided if things had been better in terms of management. It's a pity since I've heard great things about it, but my experience did not meet expectations.
Vaughn Whitley
Navy Federal promised smooth loan application, but my experience was ...
Navy Federal promised smooth loan application, but my experience was not too smooth. The lack of clear communications, and also being asked to provide information that has been submitted several times, was just frustrating. It felt like the left hand did not know what the right one was doing.
Mira Storm
It was much tougher than I had anticipated to apply ...
It was much tougher than I had anticipated to apply for a HELOC. As stated above, it was somewhat of a hassle to deal with and did not enjoy the loan officer keeping me in suspense with my requested timely communication, hence frustrating to this process. Navy Federal usually offers great rates, but in this case, service was slightly a notch down.
Ellis Finn
Long time spent behind the scenes trying to secure a ...
Long time spent behind the scenes trying to secure a mortgage with Navy Federal. Uncoordinated communication among team members. It is hard getting clear-cut answers to questions. Being from such an established institution and highly respected, I would have expected much more.
Octavia Moon
My experience with Navy Federal has been stellar. From the ...
My experience with Navy Federal has been stellar. From the very first car loan to the most recent mortgage refinance, I can very truly say that every step was undertaken with utmost professionalism and care. Of course, their rates are always competitive, so they're my first call for all my financial needs. The staff, Helen and Mark in the mortgage department, stand out as exemplary in service?always going beyond the expected to ensure I understand every facet of my financial agreements. Navy Federal is part of my family's financial success story; it's more than just a credit union.
Trenton Cross
When I joined Navy Federal, I only wanted a checking ...
When I joined Navy Federal, I only wanted a checking account. There, much more awaited me. NFCU has been my banking partner for years, helping me with financial planning and investments. Their team is very professional, genuinely wanting to help members manage their finances well. The personal loan I took was processed quickly, with a great rate and minimal hassle. The financial advisory team is smart and approachable, always ready with useful advice customized for my needs. The educational resources improve my financial literacy and confidence. NFCU makes me feel valued and secure in my financial decisions.
Sabrina Field
The first time I walked through the door of a ...
The first time I walked through the door of a Navy Federal branch, I recognized that I was part of something much bigger than simply being an associated member. Staff members greeted me with big smiles and a willingness to address any questions or concerns I might have had. One area in which I was especially satisfied was when I applied for a home equity loan. The loan officer, Susan, was superb in all she did: she kept me informed and comfortable with the terms of the loan. Rates were transparent and competitive, and the approval process was streamlined and efficient. Navy Federal is committed to great service on every angle, taking care of all members' needs with the highest levels of professionalism and courtesy.
Darius Meadow
I have been with Navy Federal for over a decade, ...
I have been with Navy Federal for over a decade, and they have given me reliable and trustworthy service. Whether it's mortgage loans or personal loans with competitive rates, NFCU has always come through. Their staff, particularly Tom and Jerry in the loan department, are very efficient and always available to answer my queries. I have benefited from several financial opportunities offered by NFCU, and every experience has been smooth and beneficial. Their online tools are easy to use, providing quick access to all my financial information. It's refreshing to work with a financial institution that truly values its members and works hard to ensure their financial well-being.
Lorelei Glass
Being a member of Navy Federal has been an exceptional ...
Being a member of Navy Federal has been an exceptional experience. The level of service provided is unparalleled. Every time I visit my local branch, I receive professional attention with a personal touch, making me feel valued and respected. Staff are always eager to assist, whether it's opening a new account or navigating loan options. When I applied for my mortgage, the process was very transparent and efficient. My loan officer, Emily, was superb, keeping me informed every step of the way and ensuring that all my needs were met. The rates were competitive, and the customer service was outstanding. Navy Federal truly understands the importance of building strong relationships with its members, and this is evident in every interaction.
Emmett Pike
My experience in getting a car loan through Navy Federal ...
My experience in getting a car loan through Navy Federal was literally disorganized and inefficient. The information provided was conflicting, and the staff seemed overwhelmed. It turned out to be so much more complicated than it should have been.
Daphne Vale
I have been a Navy Federal member for a long ...
I have been a Navy Federal member for a long time but the last time I used their service, it was so underwhelming. People took too long to get back, and I feel my concerns aren't taken quite seriously. Hope it improves a lot in the coming days.
Bennett Locke
I had unexpected setbacks and issues when attempting to apply ...
I had unexpected setbacks and issues when attempting to apply for a personal loan with Navy Federal. On the whole, anything but the quickest and painless experience I had led to was this entire process. It was a significant nuisance to not get the service you had anticipated.
Rosalie Cliff
For me, Navy Federal was more than just a bank; ...
For me, Navy Federal was more than just a bank; it has been a financial partner. I have used most of their services, ranging from auto loans to personal loans, and the professionalism they show is very impressive in how they implement programs to serve their members. Their representatives on the customer service side are always informed and ready to help me to ensure that I gain all the information needed for enlightened financial decisions. The rates are always competitive, while the terms are flexible and sound perfectly well to my financial situation. I always feel confident and safe with NFCU managing my finances because of their commitment to the financial well-being of their members-that is evident in every move they make, from rich information resources on comprehensive financial education to excellent customer service.
James Anderson
My banking experience was top-notch. Easy application, excellent customer service, ...
My banking experience was top-notch. Easy application, excellent customer service, easy communication, and honest staff are just some of the bright aspects that I have had about interacting with NFCU. All of the representatives I've dealt with are friendly and always willing to go above and beyond to help with any questions or concerns I've had. I have personally taken out a personal loan through Navy Federal and an auto loan through them as well, and every time, rates were highly competitive, and the process was smooth and cut and dried. Their online banking system is intuitive and provides all the tools I need to manage my finances efficiently. Navy Federal makes banking easy and stress-free, which is why I choose them for all my financial needs.
Emily Turner
I am a member of Navy Federal for several years ...
I am a member of Navy Federal for several years now and can honestly say that I am beyond satisfied with their service. Members at the core, they approach banking in a way that would always ensure them the best possible financial products and services. I have used their mortgage, auto loan, and credit card services, and each time, I'm amazed at how painless the process is and to what extent the staff help out. The rates are always competitive, and the terms are clear and fair. In fact, it reflects commitment to excellence in every transaction, be it a simple inquiry about an account or a more complex loan application. I feel proud to be a member of such a reputable and reliable financial institution.
Robert Clark
Whenever I need financial services, Navy Federal is my first ...
Whenever I need financial services, Navy Federal is my first choice. Their consistently high-quality service at competitive prices puts them ahead of the rest in the densely populated financial sector. I've financed several automobiles through NFCU. I've also used their personal loan options. Every time, the process was easy with fair conditions and no surprise fees. The staff are always friendly and available to help whenever a question or problem arises. Navy Federal has other great online services as well, from easy account management to aggressive security measures. I never worry about the quality of service received using Navy Federal.
Linda Harris
Navy Federal has always exceeded my expectations in terms of ...
Navy Federal has always exceeded my expectations in terms of the quality of services offered at the best possible customer service. From mortgage services to investment services, every financial product I have used here has been of exceptional quality. Their staff always hold their courtesy and professionalism that ensures the satisfaction level of myself to the services received. The commitment they have for their members is not duplicated anywhere else, and personal attention toward each member's financial needs is so much appreciated. Navy Federal's reputation as excellent really speaks well of themselves, and I look forward to continuing my financial journey with them.
Michael Brown
It wasn't my experience with a loan application here at ...
It wasn't my experience with a loan application here at Navy Federal-there's been some good old-fashioned breakdown in communication. I was chasing for updates and basically kept in the dark about the progress of my application. That was rather disappointing.
Angela White
My loan department experience with Navy Federal was not as ...
My loan department experience with Navy Federal was not as expected. The processing was laborious and staff were not well prepared. It was nice, but the lack of professionalism and efficiency was very disappointing. I wish they do better for the next client.
Thomas Miller
Navy Federal refinanced my home and it was as smooth ...
Navy Federal refinanced my home and it was as smooth as it could be. Rates were amongst the best that I could find, and service was of the highest calibre. Loan officer Chris is an extremely knowledgeable and helpful individual who walked me through each step of the process with patience and professionalism. The process was streamlined, and I incurred no more stress than is usual with loan applications. I have been kept well informed at all points in this application. Navy Federal's devotion to its members is evident in both its service quality and attentiveness of staff.
Jessica Garcia
I have trusted, for years, the best-quality financial service offered ...
I have trusted, for years, the best-quality financial service offered by Navy Federal. The quality of their loan products, at least in personal use and to buy a home, is offered through the best interest rates and terms. The customer service representatives are responsive and willing to explain anything that may not be quite obvious. They make banking straightforward and hassle-free, the reasons I continue to grant my financial needs to them.
William Davis
My experience with Navy Federal has always been mind-boggling in ...
My experience with Navy Federal has always been mind-boggling in the positive direction. Their reliability and efficiency regarding the performance of my banking needs have just been remarkable. I had a number of loans and accounts with them and each time, the process was handled professionally and within a short period of time. Their staff are going out of their way to ensure you are satisfied with the products available, uniquely tailored to offer the best benefits. I will suggest Navy Federal to everyone in need of stable banking services.
Barbara Wilson
Navy Federal has provided me with the best interest rates ...
Navy Federal has provided me with the best interest rates on my car loan and mortgage, and their customer service is simply outstanding. Their customer service puts them in a league of their own: I can tell they deeply care about their members and really make an effort to find solutions tailored to their needs. The entire staff is transparent and honest, and that's why I am a loyal member; I would recommend NFCU to anyone looking for a trustful financial partner.
Charles Moore
Selecting Navy Federal as my financial ally was among the ...
Selecting Navy Federal as my financial ally was among the best decisions ever made. They have been helpful with a myriad of financial services, auto loans and personal banking among many and have made each experience flawless. The staff are knowledgeable and genuinely care about helping members reach their financial goals. The interest rates they offer are second to none, and their customer service is the best. You feel like you're a valued member and not just a customer when dealing with Navy Federal.
Patricia Taylor
It is always a pleasure to bank with Navy Federal. ...
It is always a pleasure to bank with Navy Federal. Their entire array of customer services has always been excellent, and their financial products perfectly meet my requirements. It doesn't matter whether I am making an application for a loan or managing my savings; NFCU makes everything so easy and enjoyable. One can see at every interaction the dedication of the institution toward providing high-quality service, and I am grateful to be a part of the world's most respected credit unions.
Susan Anderson
Navy Federal really listens to their members' needs. I was ...
Navy Federal really listens to their members' needs. I was amazed at the professionalism with which they handled everything concerning my mortgage application, giving me personal attention. The rates seemed to be the best, and the service surpassed my expectations. There is always support from them to ensure that a client feels all taken care of during the processing period while their financial advice is always apt. Navy Federal is a credit union that's more of a community, where financial well-being matters.
Richard Jackson
Whenever I need financial solutions, my answer is Navy Federal. ...
Whenever I need financial solutions, my answer is Navy Federal. They have managed to make my money management easy due to the wide variety of products they offer coupled with the professionalism of their staff. I have loaned and opened savings accounts with NFCU, and the smoothness of the procedures and the gainful results each time speak volumes about the financial firm. They are one of the best in the market, and their approach towards customer service has always been exceptional.
Dorothy Martinez
Navy Federal is thorough in its financial offerings and caring ...
Navy Federal is thorough in its financial offerings and caring in the approach it takes to serving. I have been a member for years and have always been impressed with their attention to detail and how they genuinely care about their members. Whether it's a loan application or just day-to-day banking, they make sure you have everything you need to make the best financial decisions.
George Hernandez
An easier life through banking in so many ways due ...
An easier life through banking in so many ways due to being with Navy Federal?an easy online site to navigate in keeping abreast of my own accounts, excellent customer service when I need it, on-time response time to loan applications, how to stay financially afloat. Navy Federal has shown itself to be a reliable and helpful financial institution at times when I needed them most.
Nancy Lopez
To me, Navy Federal is the synonym for excellence. Their ...
To me, Navy Federal is the synonym for excellence. Their commitment to providing top-tier financial products and services is unparalleled. I have been a member for over ten years, and every year has impressed me with innovative solutions and dedicated customer service. Whether it's securing a loan or managing my investments, NFCU always ensures the best outcome.
Frank Gonzalez
Navy Federal has really exceeded my expectations in terms of ...
Navy Federal has really exceeded my expectations in terms of great service and dedication to the needs of members. A meticulous and personable method towards any financial transaction is seamless and stress-free. I opened loans and savings accounts through NFCU several times, and each time, everything seemed easy and their staff was qualified; they really take their time to make sure that the member is satisfied.
Paul Wilson
For years, I have been working with Navy Federal like ...
For years, I have been working with Navy Federal like a financial partner. They are great with a whole range of financial products to fulfill every kind of need, and the customer service is always excellent. Loans from NFCU have been taken many times, and in every instance, the rates were competitive, while the terms were always favorable. Their staff are punctual in helping you understand every detail of your financial dealings. In my opinion, banking has become a really pleasant experience with Navy Federal.
Jennifer Thomas
Every time I visit Navy Federal, I have experienced timely ...
Every time I visit Navy Federal, I have experienced timely delivery of excellent quality financial services. Their customer service is outstanding, and the financial products are among the very best that I have used. I have been a member for several years and have always left satisfied with the level of care and professionalism they provide. Whether applying for a loan or seeking financial advice, NFCU always comes through with the best solutions.
John Smith
Service and support are at an outstanding level at Navy ...
Service and support are at an outstanding level at Navy Federal. They are always available and very helpful. I have had several loans through NFCU and every time, it has been very smooth, with the rates being very competitive. Just another point that stands out is their commitment to excellence and to member satisfaction. They strive to be the best in the business and deliver one of the leading financial sector services.
Navy Federal Credit Union
Address
P.O. Box 3000
22119-3000
Merrifield, VA
United States
Website
navyfederal.org
Email
Telephone
1-888-842-6328