Allianz Partners USA
2.6/5.0
Henry Stratford
2/5.0
07, Nov 2024
I had to submit my claim three to four times ...
I had to submit my claim three to four times because Allianz kept misplacing my paperwork. It was well over two months into the whole process, and all the time, I had to keep pestering customer service about the status. Eventually, they reimbursed me, but it wasn't worth the hassle.
E. Wright
4/5.0
05, Nov 2024
They covered the process involved after a health emergency while ...
They covered the process involved after a health emergency while traveling and great customer service by Allianz. I felt supported throughout the process, and it would continue using their insurance for any trips in the future.
Tyler Blue
5/5.0
04, Nov 2024
I was set to see a concert but needed to ...
I was set to see a concert but needed to cancel at the last minute due to a family emergency. I bought Allianz insurance just in case and was glad I did. They expedited the claim for the ticket amount and refunded all of it. Super easy to submit the claim, and customer support was quite responsive upon having an inquiry or two. Relieved, most importantly didn't lose my money. Will continue to use Allianz for further events and trips.
Charlotte
2/5.0
19, Oct 2024
I supplied every document needed for my claim, and even ...
I supplied every document needed for my claim, and even then, Allianz asked for more information. The resolution was far longer than expected, with about a month to get reimbursement after all. Everything was not smooth, and next time, I will really think twice before buying travel insurance.
Mitchell T.
4/5.0
17, Oct 2024
I had to cancel a trip due to work obligations, ...
I had to cancel a trip due to work obligations, and Allianz made the refund process about as smooth as it could be. I uploaded all my documents online, and my claim was processed within a week. I got my money back more quickly than I had anticipated, and their customer service was great about keeping me informed every step of the way. Allianz took the stress out of an already frustrating situation. I'll absolutely use their insurance for future travel plans.
Wilson W.
5/5.0
14, Oct 2024
When our flight got canceled because of bad weather, they ...
When our flight got canceled because of bad weather, they did cover the extra cost of hotels and meals without a hitch. The process was seamless, and their customer service was helpful to boot. It took much of the sting out of the situation and made it a lot less stressful.
Yara Flores
1/5.0
11, Oct 2024
The claim for my trip cancellation was submitted with all ...
The claim for my trip cancellation was submitted with all my documents, but Allianz continued to ask for more. It was like the most frustrating thing-just back and forth, back and forth. Getting reimbursed just took so long, and I was truly disappointed in how it was handled.
Eleanor Cavendish
2/5.0
09, Oct 2024
I sent a claim to Allianz-I for extra expenses after ...
I sent a claim to Allianz-I for extra expenses after the airline cancelled my flight. They took more than one month to process and responded poorly to customer service. I was frustrated so much because of the delay.
Betty DiSilva
5/5.0
07, Oct 2024
I had a medical emergency during my trip and Allianz ...
I had a medical emergency during my trip and Allianz helped cover all expenses. I am so grateful for the efficient and reliable service. Their help in such a difficult situation made things much easier.
Emma Paddington
1/5.0
29, Sep 2024
My claim for a canceled trip was denied because Allianz ...
My claim for a canceled trip was denied because Allianz claimed that I didn't provide the right documentation, yet when I called, one thing said differently by the representative. The inconsistency and lack of clarity with this situation made it very frustrating. I will not use Allianz again.
Clark B.
4/5.0
27, Sep 2024
Allianz processed my claim when my flight was delayed because ...
Allianz processed my claim when my flight was delayed because of a storm for two days. They reimbursed my hotel stay and meals within a week. The process was smooth and easy to follow. I will be recommending them to anyone traveling.
David Lambeth
1/5.0
25, Sep 2024
I had a horrible experience with Allianz. I filed a ...
I had a horrible experience with Allianz. I filed a claim for trip cancellation due to a medical emergency, which for no apparent reason whatsoever was rejected. I called customer service multiple times; the wait times were ridiculous, and when they finally put me through with a representative, he wasn't helpful in the slightest. Felt every bit that they were doing everything in their power to get around paying my claim. Very disappointed and will never use Allianz again. Wouldn't recommend it to anyone.
John Richmond
2/5.0
22, Sep 2024
I had to cancel my trip last minute due to ...
I had to cancel my trip last minute due to a family emergency, but Allianz denied my claim. I called their customer service to understand what went wrong, and they weren't clear as to why this was the case. Won't be using them again.
Beatrice Hampton
2/5.0
19, Sep 2024
It took Allianz more than a month to return the ...
It took Allianz more than a month to return the money for my flight cancellation. I called them multiple times just to receive an update on it. Their customer service wasn't very helpful either. Later, the money actually came through, but far from being a seamless process.
Catherine Spitalfields
1/5.0
18, Sep 2024
I needed to cancel my trip due to a medical ...
I needed to cancel my trip due to a medical emergency, and Allianz rejected my claim by stating that it didn't fit their coverage criteria. That made absolutely no sense to me, as I had followed all their rules for filing. I called customer service for help, and after being on hold for nearly an hour, when I got through, they were unable to give any decent explanation. It just left such a bad taste in my mouth. I won't be recommending Allianz to anyone.
Sophie Fairchild
2/5.0
04, Sep 2024
Allianz has been a very bad experience. Due to the ...
Allianz has been a very bad experience. Due to the cancellation of my flight, I filed a claim for hotels and meals. It took them more than one month to process; I needed to follow up many times. So I wasn't very impressed with their service at all.
Keeley T.
4/5.0
21, Jul 2024
Allianz was very good regarding my recent trip cancellation. They ...
Allianz was very good regarding my recent trip cancellation. They handled my claim very promptly, and I was well reimbursed in a timely manner. I will continue to use their insurance when taking trips.
Victoria Cromwell
1/5.0
07, Jul 2024
I had a nightmare of a time trying to get ...
I had a nightmare of a time trying to get Allianz to process my claim. It finally processed after over one month and several calls for an update or status. The customer service team did seem disorganized and not very helpful. I am not sure how much I will trust them again for future trips.
Emily Haringey
1/5.0
19, Jun 2024
I bought Allianz insurance for travel and submitted a claim ...
I bought Allianz insurance for travel and submitted a claim for cancellation due to family emergency, and they rejected it. Their explanation did not make much sense, neither to me nor their customer service. Seemed like a waste of money.
Samuel Kensington
2/5.0
12, Jun 2024
I filed a claim for trip cancellation and never heard ...
I filed a claim for trip cancellation and never heard anything, which also took so much longer than expected. Allianz kept requesting more and more documents, and the process dragged along, week after week. I finally got my reimbursement, but the experience really frustrated me.
Lucy Camden
2/5.0
29, May 2024
Unfortunately, I had to cancel my trip at the very ...
Unfortunately, I had to cancel my trip at the very last minute due to an illness. I filed a claim with Allianz, and of course they denied it by citing that the reason for cancellation was not covered under their policy. It was a very misleading policy, and I really do feel I wasted money on insurance that didn't help me when I needed it.
Amelia
5/5.0
25, May 2024
My trip got canceled due to unforeseen medical reasons. Allianz ...
My trip got canceled due to unforeseen medical reasons. Allianz had a clear process, and I had my reimbursement in hand within two weeks. Glad they were there to support me, and I highly recommend them.
Morgan Turner
5/5.0
02, May 2024
On our trip to Europe, we incurred several delays in ...
On our trip to Europe, we incurred several delays in travel that made for some unexpected hotel and meal expenses. Allianz came through with a very smooth and efficient claims process. They reimbursed all the extra expenses without any hassle. I have used travel insurance previously; however, this was by far the smoothest. The customer service with Allianz was great, and the instructions were very easy to follow. I will never take another trip without Allianz. They truly saved us a lot of stress and money.
William Ravenscroft
1/5.0
30, Apr 2024
I bought Allianz travel insurance for peace of mind. After ...
I bought Allianz travel insurance for peace of mind. After a medial emergency forced me to cancel my trip, they simply denied my claim without explanation. Their customer service was no help either. I am very disappointed.
Tyler Evans
4/5.0
26, Apr 2024
My flight was delayed for 24 hours, and Allianz did ...
My flight was delayed for 24 hours, and Allianz did a great job of covering my unexpected expenses. Of course, I had to send them some documents, but other than that, all went quite smoothly. I will certainly recommend their service to others.
Derek S.
4/5.0
25, Apr 2024
I had to cancel my vacation at the last minute ...
I had to cancel my vacation at the last minute due to health problems that cropped up out of the blue. Allianz made the claims process very smooth. Once all the required documents were submitted, they didn't waste any time reimbursing the money. On my next foreign trip, I will have a keen interest in looking at their insurance policy.
Arthur Islington
1/5.0
19, Mar 2024
I filed a claim for a trip that got cancelled ...
I filed a claim for a trip that got cancelled because of a medical emergency. However, Allianz denied it. Their customer service team was uncourteous, and there was nothing much they could help me with. I had to try to call them many times over the weeks, but nobody answered the phone calls. Want an explanation from. It feels like they just want your money without actually covering you for anything. I'm very disappointed with this company, and I will never use their services again. It was a complete waste of time and money.
Robert Chiswick
2/5.0
17, Mar 2024
The worst of it all is that it takes several ...
The worst of it all is that it takes several weeks for Allianz to process my claim for a flight delay. I had to send my documents a million times, and customer service wasn't much help. I got reimbursed in the end, but it was anything but smooth.
T. Barnes
2/5.0
16, Mar 2024
I had a medical emergency that made me cancel the ...
I had a medical emergency that made me cancel the trip. However, the claim processing with Allianz took over three weeks. I needed to call more than once for an update, which was quite annoying. It took a while, but I finally got the refund, though not as easy as I thought it would have been.
Frederick Brixton
2/5.0
14, Mar 2024
Due to illness, I had to cancel my trip, and ...
Due to illness, I had to cancel my trip, and it took over a month for Allianz to process my claim. The customer service people were not really responsive, and it added to the frustration of the overall experience. If I had to do it all over again, I would think twice about choosing them.
Alexander Windsor
2/5.0
24, Feb 2024
I had to cancel a trip due to a family ...
I had to cancel a trip due to a family emergency but Allianz denied my claim, citing that it didn't meet their criteria. The customer service reps were unhelpful and didn't explain the situation clearly. I'm very disappointed in their lack of support and transparency.
UK
4/5.0
13, Feb 2024
After a delay in my flight that caused me to ...
After a delay in my flight that caused me to miss my connecting flight, Allianz reimbursed me for some of the extra expenses. Making the claim was pretty easy, and the reimbursement was really quite quick. I will buy their insurance again for any of my travels.
Jammie Andrews
5/5.0
20, Jan 2024
I remember once when my flight was canceled at the ...
I remember once when my flight was canceled at the last minute, and it became necessary for me to find some place to accommodate myself. Allianz made it completely stress-free: they reimbursed all money I paid for my hotel, meals, and other transportation costs. It was also easy to file the claim; I did not need to jump through hoops just to get my money back. The customer service people were very helpful, and they even followed up on whether everything went well. I strongly recommend Allianz for travelers. It gives peace of mind that unwanted expenses will be covered.
Louisa Kensington
2/5.0
18, Jan 2024
I purchased Allianz insurance for peace of mind, and when ...
I purchased Allianz insurance for peace of mind, and when I needed to call off my trip due to illness, working the claims process was a huge frustration. Allianz just continued to request further documentation when I felt I had sent everything I had. Over a month elapsed before my claim was accepted, and numerous calls to customer service were required just for updates. The whole matter was exhausting, and I don't think I'll be using them again.
Charles Battersea
1/5.0
06, Jan 2024
I purchased Allianz for a concert that I was supposed ...
I purchased Allianz for a concert that I was supposed to attend but had to cancel due to a family emergency, and they denied my claim. The customer service representatives that I have spoken to have been completely unhelpful, failing to explain to me why my claim was denied. I appealed the decision, and after weeks of emailing them back and forth, they still refused to reimburse me. This is just so frustrating; it's like I have just thrown my money away on insurance that doesn't cover you when you need it. I won't be using Allianz again.
Nick N.
4/5.0
02, Jan 2024
Our flight was delayed for a full day and we ...
Our flight was delayed for a full day and we had to cover the hotel and food ourselves. Allianz processed the claim very fast, and I got full reimbursement. Travel insurance made a difference for us.
Oliver Teddington
2/5.0
26, Dec 2023
My flight got delayed, and all of a sudden, it ...
My flight got delayed, and all of a sudden, it was 24 hours later. Allianz wouldn't cover my additional hotel and meal expenses because, according to them, it didn't meet their 'criteria'. The reps were cordial yet truly couldn't help me out. I am extremely dissatisfied with their service.
Matilda Notting
1/5.0
15, Dec 2023
I had to cancel a trip due to a family ...
I had to cancel a trip due to a family emergency, and I thought Allianz would have my back since I had purchased their travel insurance. Unfortunately, my claim was denied and their customer service reps were no help at all. I was put on hold for extended times and received different information from different reps. It seemed like they actively did not want to pay out on my claim. I will not be using them again.
Alex Diaz
4/5.0
10, Dec 2023
Bad weather canceled my flight. Allianz reimbursed me for the ...
Bad weather canceled my flight. Allianz reimbursed me for the extra expense of hotel and meals. The claiming process was painless. The service was good. I will take out insurance for all my future trips with them.
Maya Landon
5/5.0
08, Dec 2023
My husband and I were stuck at the airport on ...
My husband and I were stuck at the airport on account of bad weather; it canceled our flight. Allianz came through for us, covering all of the additional expenses needed for hotels, meals, and transportation. Claims processing was smooth; we were reimbursed in 10 days. Am so glad that we both had this travel insurance. It was supposed to save us from more unexpected costs during this frustrating situation. Highly recommend Allianz!
Benjamin Epping
2/5.0
26, Nov 2023
I had to cancel my trip due to illness, but ...
I had to cancel my trip due to illness, but Allianz made the claims process so long-winded and confusing. They kept asking for more and more documents, even though they already had what they asked for. Weeks later, I finally got reimbursed. Wasn't worth the headache.
Rory Doe
5/5.0
25, Nov 2023
My wife and I had to cancel our trip due ...
My wife and I had to cancel our trip due to a sudden illness. Allianz made the claim process quite easy, and we received our refund in a timely manner. I'm impressed with how easy it was.
Jenna P.
1/5.0
16, Nov 2023
I found Allianz to be very difficult to work with. ...
I found Allianz to be very difficult to work with. I submitted my claim months ago, and I have yet to hear anything from them other than requesting more documentation. I have called customer service, but the wait time is ridiculous. I am not at all happy about how they have handled my claim, and I will never again be using them.
Thomas Walsingham
1/5.0
01, Nov 2023
I had to cancel my trip due to a medical ...
I had to cancel my trip due to a medical emergency. Unfortunately, it took forever for Allianz to process my claim. I had to call multiple times, and I got the feeling that they don't want to reimburse me. I won't be buying travel insurance from them again.
Olive Smith
4/5.0
28, Oct 2023
I had an injury while traveling abroad, and Allianz paid ...
I had an injury while traveling abroad, and Allianz paid for all my medical expenses, including hospital fees and medications. The claim process was easy, though it took around two weeks to get my reimbursement. The coverage under Allianz proved invaluable at that moment of stress, so I will definitely buy insurance from them again on future travels. Their people were very helpful in guiding me through the whole process.
Anderson J.
4/5.0
04, Oct 2023
I had to make a claim due to flight delays ...
I had to make a claim due to flight delays and additional accommodation costs. Allianz paid the claim pretty fast, and the service was good. Definitely, travel insurance is worth the money.
Emma R.
/5.0
18, Sep 2023
After our flight was canceled due to inclement weather, we ...
After our flight was canceled due to inclement weather, we had to book a hotel and find additional transportation. Thankfully, Allianz covered all of the unforeseen expenses without issue. Filing the claim was very easy; less than ten days later, the reimbursement was in my bank account. Having this insurance kept us from taking a huge financial blow, and I would recommend it to anyone who travels frequently. Their customer service answered promptly, and they could answer any of my questions.
Travis K.
5/5.0
11, Sep 2023
I had never purchased travel insurance before, but I'm so ...
I had never purchased travel insurance before, but I'm so glad I did for our last trip. My husband had a medical emergency while we were traveling overseas, and Allianz came through for us. They covered all of our medical expenses, including hospital stays and medications, and even arranged for a medical flight back home. The claim process was very straightforward, and the customer service representatives were helpful every step of the way. We were able to focus on getting my husband the care he needed without worrying about finances, which was a huge relief.
Jane Collins
5/5.0
30, Aug 2023
I had an unplanned medical emergency while traveling. Allianz covered ...
I had an unplanned medical emergency while traveling. Allianz covered the medical bills and reimbursed me promptly. It was such a big relief not to worry about the financial aspect at such a stressful time in my life.
George Hillingdon
1/5.0
26, Aug 2023
My trip was cancelled and I filed a claim with ...
My trip was cancelled and I filed a claim with Allianz. It took ages just to get a response, and then they asked for additional documents after I had already submitted everything. It's felt like trying to weasel out of paying me. Very frustrating.
Leila Nguyen
4/5.0
12, Aug 2023
My claim was processed with a minimum of fuss. It ...
My claim was processed with a minimum of fuss. It was clear what Allianz needed. Once I supplied all, the system worked its way with ease. I got my refund without problems. I will use them again.
Isabella Beaumont
2/5.0
11, Aug 2023
The weather was bad, and I had to cancel my ...
The weather was bad, and I had to cancel my trip. Due to their narrow 'covered reasons,' Allianz would not cover my claim. I tried to appeal, but I felt their customer service dismissed me. I am very disappointed in them regarding that.
Francis Greenwich
2/5.0
07, Aug 2023
I had to cancel the trip due to the medical ...
I had to cancel the trip due to the medical problem, and Allianz rejected my claim on some unexplained ground. I had provided all the required documents, followed their process, but they did not reimburse me. The customer service was unresponsive, and the whole experience frustrating. I will never use Allianz again, and I will advise people to beware of buying its insurance.
Carlos R.
5/5.0
02, Aug 2023
My wife and I had to cancel our trip at ...
My wife and I had to cancel our trip at the last minute because of a medical emergency. Allianz was there for us every step of the way. Submitting the claim was painless; reimbursement was quick. We didn't have any immediate concerns about losing money during an already stressful time. From the customer service perspective, the individuals were very polite and supportive, making the overall situation far easier to endure. We will definitely be willing to use Allianz again for future travel.
Grace Norwood
1/5.0
10, Jul 2023
I purchased insurance with Allianz for my trip, but after ...
I purchased insurance with Allianz for my trip, but after having to face flight cancellation due to bad weather conditions, they didn't give me any reimbursement because it wasn't included. Generally, I felt disappointed in their service and claim policy.
Edward Lancaster
1/5.0
08, Jul 2023
Insurance purchased through Allianz for travel that I had to ...
Insurance purchased through Allianz for travel that I had to cancel, and they, due to some policy technicality, refused reimbursement. Customer service was no help whatsoever and seemed to go out of their way to try and weasel out of paying out. Very disappointing.
Matt Boyd
5/5.0
29, Jun 2023
I was skeptical about getting travel insurance to start with, ...
I was skeptical about getting travel insurance to start with, but after our flight was delayed requiring us to spend extra money on accommodation, I was glad I did. Allianz efficiently took charge of our claim and refunded us all the additional money spent. Easy, customer service great. I have since recommended Allianz to several friends and always travelling with them in the future.
Clara Somerset
1/5.0
15, Jun 2023
I put in a claim for trip cancellation due to ...
I put in a claim for trip cancellation due to a medical emergency. Allianz took too long to process the claim, and when they did, they made no consideration for my customer service call with a total lack of concern. It was really disappointing overall experience.
Amelia Blackwell
2/5.0
30, May 2023
I put in a claim for a flight missed due ...
I put in a claim for a flight missed due to weather. They continually, even after sending all the required documentation, asked for more from Allianz. This went on and on for weeks. It was very frustrating. I would not recommend them.
James Aldwych
1/5.0
05, May 2023
I had to cancel my trip because of a family ...
I had to cancel my trip because of a family emergency and called Allianz to see if they'd cover the cost. They said that what I experienced wasn't covered under their policy. Customer service offered no help and I am completely dissatisfied with this whole experience.
Charlotte Fitzroy
1/5.0
02, May 2023
I purchased Allianz for my concert tickets in case of ...
I purchased Allianz for my concert tickets in case of an emergency. Unfortunately, I had to cancel due to a family health problem, and Allianz denied my claim. Their explanation didn't make any sense to me, and the customer service was not helpful. I will never use them again.
Harriet Grosvenor
1/5.0
29, Apr 2023
I have been waiting for over a month for my ...
I have been waiting for over a month for my claim to be processed by Allianz, and I still hear nothing about it. And speaking of customer service, it's just unresponsive. It's just so disappointing. I will never buy insurance with them again.
Allianz Partners USA
As the ultimate authority in travel protection, Allianz Travel Insurance emboldens over 70 million individuals every year to fearlessly embark on adventures. Our wide-ranging benefits are tailored to your specific needs, protecting trip cancellations and overseas medical expenses so you can safely journey.
Address
9950 Mayland Drive
23233
Richmond
United States
Website
allianzassistance.com
Email
help.team@allianzassistance.com
Telephone
1-866-884-3556
3.8/5.0
